As a themeforest author, our support is based on Envato Item Support Policy.
We offer one-on-one support to our theme users through an excellent email-based ticketing system. It allows you to track or reply to your support tickets directly from your email inbox. You will not need to visit our support website after the submission of your first ticket.
How to start receiving support
- Create A Support Center Account. For this you need the Envato Item Purchase Code.
- Once you account is ready, login to support center and go to Open A New Ticket page.
- Describe the issue you have while using our theme and submit the ticket.
If you encounter an issue while trying to register on our support center please send an email to email@example.com